Terms and Conditions 99ply — Your Rights and Responsibilities

These Terms and Conditions ("Terms") constitute a legally binding agreement between you ("Member" or "User") and 99ply ("Platform", "we", "us"). By accessing, browsing, or using any part of the 99ply platform — whether via the website, mobile app, or any other digital medium — you acknowledge that you have read, understood, and agreed to be fully bound by these Terms.

If you do not agree with any part of these Terms, you must stop using the 99ply platform immediately. Continued use of the platform following any terms update constitutes your acceptance of the revised terms.

To register and use the 99ply platform, you must meet all of the following eligibility requirements without exception:

• Aged at least 18 years of age at the time of registration and each time you use the platform.
• Being in a jurisdiction that permits participation in online entertainment activities.
• Not being on any self-exclusion list or gambling prohibition list of any regulatory body.
• Providing true, accurate, and complete personal information during the registration and KYC process.
• Holding one account only — owning multiple accounts is strictly prohibited.

99ply reserves the right to request proof of identity at any time for KYC (Know Your Customer) verification purposes. Required documents may include a national ID, passport, utility bill, or proof of source of funds. Failure to provide the required documents within the stipulated timeframe may result in temporary suspension or closure of your account.

The 99ply platform is provided solely for personal entertainment purposes. By using this platform, you agree that you will not:

• Using any unauthorized automated software, bots, scripts, or third-party tools to interact with the platform.
• Exploiting any bugs, technical vulnerabilities, or system weaknesses to gain an unfair advantage.
• Colluding with other players to manipulate game outcomes or exploit the bonus system.
• Using your account for money laundering, terrorism financing, or any other illegal activity.
• Sharing your login credentials with others or allowing another person to use your account.
• Using a VPN or location-masking technology to access the platform from a restricted jurisdiction.

99ply employs a sophisticated monitoring system that operates around the clock to detect unusual activity. Any activity suspected of violating these terms will be investigated and appropriate action will be taken, including temporary account suspension during the investigation.

99ply supports a wide range of payment methods suited for users in Malaysia, including FPX, local bank transfers, Touch 'n Go eWallet, GrabPay, and Boost. All financial transactions are protected with 256-bit SSL encryption.

Deposit: Minimum and maximum deposit amounts vary by payment method. Valid deposit amounts will be credited to your account within the timeframe set by the payment service provider. 99ply is not responsible for delays caused by banks or third-party payment providers.

Withdrawal: Withdrawal requests are processed in accordance with internal verification procedures. Regular members can expect withdrawals to be processed within 1–3 business days, while VIP members enjoy express withdrawals within 15 minutes for eligible amounts. All withdrawals must be made to a bank account or e-wallet registered in the member's name only.

• Your first withdrawal requires full identity verification (KYC) before it can be processed.
• Daily and monthly withdrawal limits apply based on your account level.
• 99ply reserves the right to place withdrawals on hold while an investigation into account activity is conducted.
• Any applicable taxes or charges are the member's sole responsibility.

99ply offers a variety of bonuses and promotions to members from time to time, including welcome bonuses, deposit bonuses, cashback, referral promotions, and VIP programme rewards. Each offer is subject to specific terms and conditions stated on the relevant promotions page.

The general terms applicable to all bonuses and promotions at 99ply are as follows:

• Rollover Requirements: All bonuses are subject to rollover (wagering) requirements that must be met before any withdrawal can be made. Rollover rates vary by bonus type.
• Validity Period: Bonuses have a set validity period. Any bonus not used within that period will expire automatically.
• One Bonus Per Promotion: Each member is eligible for one offer per promotion unless otherwise stated.
• Exploitation Prohibition: Any attempt to exploit the bonus system through multiple accounts, contra betting, or any other method deemed unfair by 99ply will result in bonus cancellation and account closure.
• Right of Withdrawal: 99ply reserves the right to withdraw, modify, or terminate any bonus or promotion at any time without prior notice.

99ply is fully committed to the principles of responsible gaming. We believe that online entertainment should remain a fun and controlled activity, not a source of stress or financial hardship.

As a 99ply member, you are responsible for:

• Setting a reasonable budget limit and sticking to it.
• Only use surplus funds that do not affect your basic living needs.
• Not playing while under stress, fatigue, or the influence of alcohol.
• Using the responsible gaming tools provided by 99ply when needed.

99ply provides the following self-management tools free of charge to all members: adjustable deposit limits, session time limits, real-time reminders, voluntary break options, and full self-exclusion options. If you need assistance regarding your gaming habits, please contact our support team or visit the Responsible Gaming for more information.

Members may close their account at any time by contacting the 99ply support team. Before closure is processed, all eligible balances will be withdrawn to the registered bank account or e-wallet, subject to applicable rollover requirements.

99ply reserves the right to suspend or close any member's account without prior notice in the event of:

• Violation of any section of these Terms and Conditions.
• Suspected fraud, money laundering, or other illegal activities.
• Failure to provide the required KYC documents within the stipulated timeframe.
• Multiple account ownership.
• Abuse of the bonus or promotion system.
• Abusive, threatening, or inappropriate behavior toward staff or other members.

Protecting your personal data is 99ply's highest priority. All information you provide to us is secured with 256-bit SSL encryption and managed in accordance with our detailed Privacy Policy.

By using the 99ply platform, you agree that we may collect, process, and store your personal information for the purposes of:

• Identity verification and KYC procedures as required by law.
• Processing financial transactions securely and efficiently.
• Providing effective customer support.
• Detecting and preventing fraud and illegal activities.
• Complying with applicable legal and regulatory requirements.

99ply will not sell or transfer your personal data to third parties for marketing purposes without your consent. For full details on how we manage your data, please refer to Privacy Policy us.

The 99ply platform is provided "as is" without any express or implied warranties. While we make every effort to ensure the platform operates without interruption at all times, 99ply does not guarantee that the service will be entirely free from errors, outages, or delays.

To the extent permitted by applicable law, 99ply and its directors, officers, employees, and agents shall not be liable for:

• Any indirect, incidental, or consequential losses arising from the use of the platform.
• Losses arising from internet service disruptions, third-party equipment failures, or circumstances beyond our control.
• Game outcomes determined by an audited and verified RNG system.
• Financial losses incurred as a result of betting decisions made voluntarily by the member.

99ply reserves the right to modify, add, or remove any part of these Terms and Conditions at any time at our sole discretion. Material changes will be communicated to members via their registered email or in-platform notification at least 7 days before taking effect, except where circumstances require immediate action.

Continued use of the 99ply platform after any term changes take effect constitutes your acceptance of the updated terms. If you do not agree with the changes, you have the right to close your account before the new terms come into effect.

These Terms and Conditions are governed by and construed in accordance with applicable law. Any dispute arising from or in connection with these Terms shall first be resolved through good-faith negotiation before any legal action is taken.

Effective date of these terms: 1 January 2026. If you have any questions regarding these Terms and Conditions, please contact our support team via live chat on the platform or the official 99ply email.